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Merchandise and Logistics Coordinator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full time
Key Responsibilities
  1. Develop and maintain strong relationships with key accounts (retailers, distributors, etc.) to ensure customer satisfaction and loyalty.
  2. Serve as the primary point of contact for assigned key accounts, addressing inquiries, resolving issues, and ensuring timely delivery of products.
  3. Collaborate with sales teams to identify business opportunities, upsell, and improve sales within key accounts.
  4. Track account performance, manage customer expectations, and suggest solutions to meet client needs.
  5. Assist in the preparation and execution of strategic plans to grow market share and product visibility in key accounts.
  6. Develop and implement merchandising strategies and promotional plans for key accounts to enhance product visibility and customer engagement.
  7. Ensure in-store displays and product placements meet company guidelines and are visually appealing.
  8. Coordinate with marketing and design teams to create effective promotional materials and campaigns.
  9. Conduct regular visits to retail stores to evaluate the effectiveness of merchandising strategies and make adjustments as needed.
  10. Monitor inventory levels, track product performance, and ensure merchandise is always stocked and well-presented.
  11. Support the implementation of product launches and ensure key accounts have the necessary resources for successful promotions.
  12. Oversee the efficient and timely delivery of products to key accounts, ensuring stock levels align with demand forecasts.
  13. Manage the logistics process, from order processing to inventory tracking, to ensure products are delivered on time and in the right quantities.
  14. Collaborate with the supply chain and warehouse teams to monitor inventory levels, anticipate demand fluctuations, and ensure continuous product availability.
  15. Coordinate with external logistics providers to ensure smooth transportation and delivery of goods.
  16. Ensure compliance with all logistics-related regulations and company policies.
  17. Identify and address any supply chain issues that may affect product delivery or account satisfaction, and work with internal teams to resolve them quickly.
  18. Track shipments and manage logistics documentation to ensure smooth product flow from warehouse to key accounts.
  19. Analyze logistical performance and develop strategies to improve efficiency, reduce costs, and enhance service levels.
  20. Collaborate with procurement and warehouse teams to ensure adequate stock levels for key accounts and prevent stockouts.
  21. Prepare regular reports on account performance, merchandising effectiveness, and logistics operations for management review.
  22. Analyze sales and stock data to identify trends, demand patterns, and areas for improvement.
  23. Use data-driven insights to make recommendations for improving merchandising and logistics strategies.
  24. Track and report on key performance indicators (KPIs), including on-time deliveries, sales growth, and account satisfaction.
  25. Work closely with sales, marketing, and customer service teams to ensure a cohesive strategy for key accounts.
  26. Participate in the development and execution of promotional events or new product launches.
  27. Share market insights and customer feedback with internal teams to help refine product offerings and strategies.
  28. Ensure seamless communication between all internal departments involved in logistics, merchandising, and account management.