System Administrator Assistant
3 days ago
At Two95 International Inc., we are committed to delivering top-notch technical support to our customers worldwide.
We are seeking an experienced System Administrator Assistant to join our team, someone who can provide expert assistance with system admin tasks, troubleshoot system issues, and communicate effectively with internal clients and management.
This role involves owning and tracking tickets within SLAs, identifying and resolving system issues, and taking calls and service ticket requests on a ticket system.
Key responsibilities include working closely with internal clients to provide expert advice on product knowledge, assisting with system admin tasks, and communicating with Level 1, 2, and 3 teams.
You will also be responsible for managing escalation to 2nd Line, updating and managing our Knowledgebase, and familiarizing yourself with automated system monitoring and applications across large networks.
Furthermore, you will work as part of a scheduled shift rotation, achieve KPIs, and maintain proficiency in the English language, both written and oral.
Please note that occasional working outside standard working hours may be required, and candidates must be eligible to work and live in the country of employment.
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