Post Sales Technical Support

1 week ago


George Town, Penang, Malaysia Omron Electronics S.p.A. Full time

We are seeking a skilled and motivated individual to join our team as a Post Sales Technical Support specialist.

About the Role:

  • This role involves providing expert technical support to customers and distributors, ensuring prompt resolution of issues and maintaining high levels of customer satisfaction.
  • The ideal candidate will have a strong background in electronics, electrical, or mechatronics engineering, with proven experience in machinery troubleshooting and maintenance.
  • They will also possess excellent communication and interpersonal skills, with ability to work effectively with diverse groups.

Key Responsibilities:

  1. To provide technical support to customers and distributors via phone, email, and on-site visits.
  2. To troubleshoot and resolve technical issues related to our products and services.
  3. To collaborate with cross-functional teams to develop and implement effective solutions that meet customer needs.
  4. To stay up-to-date with the latest technology and trends in the industry, applying this knowledge to drive innovation and improvement within the company.
  5. To build strong relationships with customers and internal stakeholders, fostering open communication and trust.

Requirements:

  • Higher Diploma or Degree in Electronics / Electrical / Mechatronics Engineering.
  • Proven analytical and problem-solving skills, with ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse groups.
  • Minimum 2 years' experience in machinery troubleshooting and maintenance.
  • Ability to adapt to changing priorities and deadlines.


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