Automotive Technical Leadership Position
6 days ago
Carsome Group is seeking a highly skilled Technical Support Executive to drive the strategic and operational excellence of After Sales and Service Operations.
This role requires addressing critical technical issues, making high-impact decisions, and ensuring the seamless integration of technical operations within the business. You will lead the technical team with a focus on strategic direction, enhance the department's capabilities through continuous improvement, and ensure technical solutions align with business objectives.
Key Responsibilities:
- Strategic Oversight: Set and execute the technical strategy for After Sales and Service Operations, ensuring alignment with company-wide goals and long-term vision.
- Critical Issue Resolution: Act as the key decision-maker for resolving high-level technical challenges, ensuring prompt containment and resolution.
- Leadership & Development: Provide leadership to the technical support team, fostering a high-performance culture and ensuring continual upskilling through tailored training programs.
- Cross-functional Collaboration: Engage with senior leaders across Operations, Sales, and Service teams to develop and maintain alignment on technical processes and overall business strategy.
- Innovation & Improvement: Drive the development and implementation of cutting-edge technical methodologies and processes, continuously seeking ways to improve operational efficiency.
- Customer Satisfaction: Directly address escalated customer issues or high-priority technical concerns, coordinating with service centers to ensure swift and satisfactory resolutions.
- Reporting & Insights: Deliver comprehensive reports to senior management, offering data-driven insights into departmental performance, risks, and technical challenges.
- Representation & Advocacy: Represent the After Sales division at executive meetings, making recommendations and influencing key technical decisions for the business.
Requirements:
- Extensive experience in a technical support leadership role within the automotive or related industry, with a track record of managing multi-brand vehicle operations.
- Proven ability to lead, mentor, and develop high-performing technical teams.
- Expertise in resolving complex technical issues, with a focus on delivering timely and effective solutions.
- Strong communication skills, with the ability to present technical concepts clearly to executives and non-technical teams.
- Experience in driving process improvements and implementing innovative technical methodologies.
- Strong leadership and decision-making skills, with the ability to manage multiple priorities in a dynamic environment.
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