Customer Service Associate

2 days ago


Kuching, Sarawak, Malaysia Rentokil Pest Control South Africa Full time

About Our Team

We are a dynamic and results-driven team that values excellence and innovation. As a Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with key account owners to understand customer needs and preferences.
  • Maintain accurate and up-to-date customer records in CRM system (Icabs).
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Stay up-to-date with industry trends and competitor activity to ensure Rentokil Initial remains competitive.
  • Communicate effectively with internal stakeholders, including sales teams, credit control, and administration.

Requirements:

The ideal candidate will possess:

  • A minimum of 2 years of experience in customer-facing roles, preferably in a sales or service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Basic computer skills and proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • Valid driving license, as driving is a requirement of the role.

What We Offer:

Rewards and Benefits

  • Competitive base salary and sales incentives.
  • Comprehensive insurance plans for surgical and hospitalization, term life, and personal accident.
  • Out-patient and specialist coverage.
  • Dental and optical coverage.
  • Additional retirement benefits.
  • Staff purchase plans.


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