Customer Service Associate
2 days ago
About Our Team
We are a dynamic and results-driven team that values excellence and innovation. As a Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with key account owners to understand customer needs and preferences.
- Maintain accurate and up-to-date customer records in CRM system (Icabs).
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Stay up-to-date with industry trends and competitor activity to ensure Rentokil Initial remains competitive.
- Communicate effectively with internal stakeholders, including sales teams, credit control, and administration.
Requirements:
The ideal candidate will possess:
- A minimum of 2 years of experience in customer-facing roles, preferably in a sales or service environment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Basic computer skills and proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Valid driving license, as driving is a requirement of the role.
What We Offer:
Rewards and Benefits
- Competitive base salary and sales incentives.
- Comprehensive insurance plans for surgical and hospitalization, term life, and personal accident.
- Out-patient and specialist coverage.
- Dental and optical coverage.
- Additional retirement benefits.
- Staff purchase plans.
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