Customer Service Representative

17 hours ago


Kuching, Sarawak, Malaysia Rentokil Initial Full time
Job Summary

Rentokil Initial is seeking an experienced Administrative Executive to provide administrative support to our sales team. The successful candidate will have excellent communication and organizational skills, with the ability to work independently and prioritize tasks effectively.

Key Responsibilities
  • Provide administrative support to the sales team, including preparing correspondence, presentations, and reports.
  • Maintain and update CRM system, including customer contact strategy tickets, customer complaint tickets, and client retention tickets.
  • Coordinate and follow-up on customer orders for key account owners.
  • Work with key account owners and credit control to manage and resolve customer-related credit issues.
  • Provide back-up support to key account owners in preparing renewal contracts and maintaining physical renewal status.
  • Assist and support key account owners in preparing physical renewal paperwork and documents for reduction/termination submission.
  • Use telephones to reach out to customers and verify order and account information.
  • Serve as a point of contact for key account customers with queries about services, products, orders, and deliveries.
  • Follow up with key account owners on required documents and missing information.
  • Process repeat orders via email or phone upon request by key account owners.
Requirements
  • Minimum 2 years of experience providing sales and customer service support in a service or retail environment.
  • Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).
  • Ability to work independently, exercise good judgment, and finalize solutions.
  • Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments.
  • Excellent verbal, presentation, and written skills; ability to communicate and document complex processes in a clear and concise manner.
  • Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization.
  • Strong attention to detail with a high degree of accuracy.
  • Strong process orientation and analytical and deductive reasoning skills.
  • Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude.


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