Business Process Improvement Lead

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Airwallex Full time

Airwallex is a pioneering force in building the global payments and financial platform of the future. Our unique combination of proprietary infrastructure and software empowers over 100,000 businesses worldwide to manage everything from business accounts, payments, and treasury to embedded finance at a global scale.

We take pride in our diverse team of 1,500+ innovators located across more than 20 offices globally. As a leading fintech company valued at US$5.6 billion and backed by world-class investors, we're driving innovation and excellence in the industry.

The Operations team at Airwallex plays a crucial role in ensuring seamless service delivery and efficient process execution. We focus on optimizing workflows, improving operational efficiency, and providing exceptional customer support. By streamlining operations and implementing best practices, we contribute to the company's growth and maintain high service standards.

Key responsibilities:

  • Develop a deep understanding of AML policies and KYC procedures to ensure continuous updates and maintenance of relevant SOPs.
  • Foster strong cross-functional collaboration by bridging diverse team requirements and facilitating effective communication between key stakeholders.
  • Mentor junior team members, set individual target tracking mechanisms, and lead the team to achieve OKRs.
  • Provide regular reporting updates on team performance, project progress, and challenges to senior management.

Requirements:

  • Solid expertise in AML and KYC regulations with the ability to apply them effectively in an operational setting.
  • Fluent English and Chinese language skills to navigate multilingual business environments seamlessly.
  • Excellent communication and interpersonal skills to coordinate effectively between teams.
  • Proactive, creative, self-motivated, and pragmatic with a strong sense of responsibility and accountability.


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