BMW Quality Specialist

4 days ago


Ipoh, Perak, Malaysia Tian Siang Premium Auto Full time

Tian Siang Premium Auto is seeking a talented individual to fill the position of BMW Quality Specialist. This role involves overseeing and improving customer satisfaction through aftersales services, ensuring high-quality standards, and managing customer interactions and complaints.

Key Responsibilities:

  1. Customer Satisfaction:
    • Actively monitor and analyze customer feedback and complaints to identify areas for improvement in aftersales services.
    • Develop and implement strategies to enhance the customer experience and ensure customer loyalty. Handle customer inquiries and complaints effectively and efficiently, striving for resolution and positive outcomes.
    • Ensure all customer interactions adhere to BMW's high standards of service and professionalism.
  2. Quality Assurance:
    • Oversee the implementation and maintenance of quality control processes and procedures within the aftersales department.
    • Monitor and evaluate the quality of service provided by technicians and other staff to ensure adherence to BMW standards.
    • Identify and address quality issues promptly and effectively to minimize customer dissatisfaction. Conduct regular audits and inspections to ensure compliance with quality standards.
  3. Data Analysis and Reporting:
    • Collect, analyze, and interpret data related to customer satisfaction, quality issues, and aftersales performance.
    • Prepare regular reports and presentations to stakeholders, highlighting key findings and recommendations.

Skills and Qualifications:

  • Strong customer service and interpersonal skills.
  • Excellent communication and problem-solving skills.
  • Proficiency in English is preferred.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Knowledge of BMW products and services.
  • Experience in quality control and process improvement.
  • Leadership and team management skills are desired.

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