Aftersales Performance Director

4 days ago


Ipoh, Perak, Malaysia Tian Siang Premium Auto Full time

Tian Siang Premium Auto is seeking an experienced professional for the position of Aftersales Performance Director. The successful candidate will be responsible for driving performance excellence in aftersales services, enhancing customer satisfaction, and maintaining high-quality standards.

Responsibilities:

  1. Aftersales Performance:
    • Develop and implement strategies to drive performance excellence in aftersales services.
    • Monitor and evaluate aftersales performance to identify areas for improvement.
  2. Customer Satisfaction:
    • Develop and implement strategies to enhance customer experience and ensure customer loyalty.
    • Handle customer inquiries and complaints effectively, striving for resolution and positive outcomes.
  3. Team Leadership:
    • Provide leadership and guidance to team members to ensure they perform effectively and meet performance expectations.
    • Conduct performance evaluations and provide feedback to promote continuous improvement.

Requirements:

  • Proven track record of delivering excellent customer service.
  • Strong leadership and team management skills.
  • Knowledge of BMW products and services is required.
  • Excellent communication and problem-solving skills.

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