Operational Performance Analyst

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Recovery, PMO Operations Specialist Role
We are looking for a skilled Recovery, PMO Operations specialist to join our team at Shopee. As a key member of our operations team, you will be responsible for resolving lost parcel cases efficiently, analyzing driver ticket performance, and developing tools to improve operational efficiency. If you have prior experience in operations, logistics, or a related field and are proficient in Microsoft Office, we encourage you to apply.

Responsibilities and Requirements
- Oversee and facilitate the PTL process to ensure timely resolution of lost parcel cases
- Analyze driver ticket performance, working with different stakeholders to ensure a smooth claim process and success rate
- Develop dashboards and tools as required to improve operational efficiency
- Investigate and resolve exceptional handling parcels on a daily basis

Why Join Us?
Joining Shopee means being part of a dynamic and innovative team that values collaboration and teamwork. You will have opportunities to grow professionally and personally, working with a diverse group of talented individuals.

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