Retail Growth Specialist

20 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time
About the Role
As a Retail Services Associate, your primary responsibility is to drive growth in India and APAC English-speaking markets by acquiring new clients and retaining existing ones. This involves end-to-end client conversion, ensuring a seamless experience from initial contact to ongoing support. Your success will directly impact our revenue growth and customer satisfaction.

Your key objectives include increasing NTC conversion rates, improving engagement rates, and enhancing overall customer lifetime value. You will work closely with internal stakeholders to improve onboarding experiences, develop effective marketing campaigns, and proactively touch all customer segmentations.

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