Client Experience Director
5 days ago
About Zeal Holdings Limited
Client Experience DirectorWe pride ourselves on being an innovative FinTech company, dedicated to delivering exceptional customer experiences.
We seek an experienced Client Experience Director to lead our customer service efforts and drive customer satisfaction.
Your main responsibility will be to oversee the customer service team, ensuring they adhere to company standards and achieve their performance goals.
A significant aspect of your role will be to analyze customer feedback, identify areas for improvement, and develop strategies to enhance the customer experience.
This position requires exceptional communication and problem-solving skills, as you will handle customer complaints and resolve complex issues.
We emphasize continuous learning and professional growth, ensuring you stay current with industry trends and best practices.
You will act as a liaison between the Assistant Manager and the customer service team, fostering open communication and resolving customer inquiries efficiently.
Please note that a strong understanding of Microsoft Office (Word, Excel, PowerPoint) is required for this position.
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