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Customer Support Representative

2 weeks ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Job Overview
At Teleperformance, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our client's support team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to respond to customer requests, manage concerns, and provide timely information via inbound phone calls and email channels.

Main Responsibilities:
  1. Support customers with placing online orders and providing timely assistance through various communication channels.
  2. Process payments and confidential client information while safeguarding customer personal and financial data.
  3. Proactively mitigate risks to the client's brand and customer loyalty by identifying and escalating priority issues.
  4. Maintain and improve service quality by sharing suggestions and recommendations.