Regional Logistics Excellence Lead

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

We are seeking an experienced professional to lead our customer care operations in the region. As a Regional Customer Care Operations Manager, you will be responsible for ensuring the effectiveness of RACI and inter-department coordination mechanisms.

You will facilitate a one-team customer care structure across agencies and GBS in the region, focusing on productivity and quality improvements.

Key responsibilities include:

  1. Facilitating regular reviews with concerned stakeholders to assess customer care skill sets, organization, tools, process, and people alignments.
  2. Co-validating local/regional exceptions or sub-processes not part of global operating procedures.
  3. Providing regular feedback on dashboard/reporting requirements associated with customer care performance management.


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