Quality Assurance Specialist
5 days ago
Flash Malaysia Express is a leading logistics provider committed to delivering exceptional service and quality assurance. We are seeking a highly skilled Network Quality Control Officer to join our team.
Job Description:The successful candidate will be responsible for tracking delivery performance metrics, inspecting completed work, and identifying areas for improvement. This role requires strong analytical skills, excellent communication abilities, and the ability to collaborate with related teams.
Key Responsibilities:
- Track delivery performance metrics such as delivery times, success rates, and customer satisfaction
- Inspect completed work and/or work in progress to determine whether it meets specifications and plan requirements
- Identify bottlenecks or inefficiencies in the parcel delivery process
- Note and report on work that does not meet requirements to senior managers
- Educate couriers on required standards
- Coordinate the dispatch of delivery tasks, track parcel movement, and conduct statistical analysis of service tasks
Requirements:
- Bachelor's degree or above in related fields
- 1 year of experience in Express, Logistics, or other related businesses
- Proficiency in MS Office, especially Excel and PowerPoint
- Ability to communicate and collaborate well with related teams
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