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Operations Excellence Manager

1 week ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time
About the Role

This Operations Excellence Manager position plays a critical role in ensuring that our operations meet the highest standards of quality. The successful candidate will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard.

Key Qualifications:
  • Demonstrated management ability across diverse functions, including direct reports, cross-functional relationships, and 3rd party vendors.
  • Proven track record of collaborating with cross-functional groups to produce results.
  • Strong practical experience with Excel, including PivotTable, Charts, and Statistical functions.
  • Excellent communication skills and strong critical thinking abilities.
  • Passion for our mission of ensuring a world-class support experience for our community.