Call Monitoring Expert

**Job Description:**The Service Delivery Manager role at Recooty is responsible for ensuring timely delivery and resolution of 24x7 service orders. This individual will act as a control tower, coordinating service deliveries with internal stakeholders and external partners.Key Responsibilities:Monitor service orders for real-time visibility and situational...

We are seeking a highly skilled Network Monitoring Expert to join our team. This role focuses on providing exceptional technical support to our international customers in the Asia Pacific Region.Job DescriptionThe ideal candidate will possess professional experience as a system administrator or network engineer, with a strong background in network protocols...

We're looking for a highly motivated and detail-oriented individual to join our team as an Anti-Money Laundering Monitoring Expert.In this role, you will support the AFC MTO Lead in developing and implementing a comprehensive AFC monitoring and testing program to ensure compliance with relevant laws, regulations, and industry...

This Quality Assurance Specialist role offers a unique opportunity to work with a prominent organization in the insurance and financial services sector. The successful candidate will handle quality assurance for an Australia-based partner in the insurance industry, ensuring QA standards are developed, implemented, and maintained for operations in the...

We are looking for a Monitoring Executive to join our Aqi Intl team. As a Monitoring Executive, you will be responsible for proactive monitoring of service order deliveries to ensure timely repair within service level agreements.You will control tower general enquiries, operational activities, and escalations via phone, email, chat, or Communicator queue to...

Senior Manager, Risk and Compliance (ERM)Job Role OverviewThis role requires a Senior Manager, Risk and Compliance Monitoring, to combine risk and compliance monitoring activities within the Group GRC team, emphasizing strong audit and risk assessment skills.Main Responsibilities:Develop and execute Enterprise Risk Assessment procedures.Source new digital...

**Job Summary:**The Monitoring Service Coordinator role is a critical position within Recooty that involves the proactive monitoring of 24x7 service orders. This individual will act as a control tower, coordinating service deliveries with various internal service teams and external partners to ensure services are delivered to customers within the committed...

About Hong Leong Bank - A Leading Financial Institution in MalaysiaJob OverviewWe are seeking an experienced Mobile Deposit Expert to join our team. As a Mobile Deposit Expert, you will be responsible for acquiring account deposits from customers and businesses, and building opportunities to obtain leads for other products through HLB@Work.Key...

Job Requirements:We are seeking a highly motivated Compliance Advisory & Monitoring Specialist to join our team at VMM Holdings. The ideal candidate will possess a strong understanding of regulatory frameworks and compliance practices within the financial services industry, with the ability to interpret complex regulations and provide actionable advice.The...

Our company values innovation, integrity, and excellence. We are seeking a dedicated Insurance Quality Manager to join our team. The successful candidate will handle quality assurance for an Australia-based partner in the insurance industry, ensuring QA standards are developed, implemented, and maintained for operations in the Philippines and Malaysia.The...

About the RoleWe are seeking an experienced and skilled professional to join our team as a Financial Crime Intelligence Analyst. The successful candidate will be responsible for performing surveillance activities to detect Money Laundering/Terrorist Financing (ML/TF) activities through the bank's transaction monitoring system.Main ResponsibilitiesConduct...

The Incident Response Manager - CSIRT will play a vital role in safeguarding Upscale Sdn Bhd's digital assets against cyber threats. This position requires a high level of expertise in incident response, threat analysis, and mitigation.ResponsibilitiesDevelop and implement incident response plans to minimize downtime and data loss.Analyze and respond to...

About The Role:This role requires a skilled and experienced individual who can manage and coordinate the resolution of all escalations of open tickets from customers or internal delivery units.Key Responsibilities:Manage and coordinate the resolution of all escalations of open tickets from customers or internal delivery units with the support of involved...

Job DescriptionAs a Site Reliability Expert at Smart Teq Solution Sdn Bhd, you will be responsible for ensuring all our infrastructure is running at optimal condition. This includes providing deployment, patches, and updates on all services that are running on public cloud and on-premise.Identify and resolve support tickets related to our infrastructure and...

At QCP Group, we are seeking a highly skilled and detail-oriented Transaction Monitoring Associate to join our team. As a key member of our compliance department, you will be responsible for performing investigative research on companies and/or individuals who are clients, prospective clients, and/or connected parties.You will utilize a range of internal...

Support Services ExpertWe're seeking a skilled Support Services Expert to join our support team. As a key member of our team, you will provide exceptional customer service and resolve issues in a timely and professional manner.About the RoleYour main responsibilities will include:Responding to customer inquiries via live chat, phone call, and...

About the RoleThis is an exciting opportunity for a seasoned Risk Management Expert to join our team as a Director, 2nd Line Assurance, System. In this role, you will be responsible for providing expert advice on risk management strategies and practices to ensure effective risk mitigation and control.You will work closely with our assurance function to...

At AIA Digital+, we are seeking an experienced SAP Basis expert to join our team. This is a mid-senior level, full-time position responsible for managing and administering SAP systems.Key Responsibilities:Troubleshoot and resolve complex SAP system issues, including ABAP and JAVA stack management.Perform daily monitoring and maintenance activities to ensure...

Job DescriptionKey Responsibilities:Manage the day-to-day operations of the Malaysia compliance team.Review SVG complaint responses to ensure regulatory compliance.Lead compliance-related business enquiries for SVG.Oversee global call and chat monitoring processes.Lead global partner monitoring initiatives.Review reports on global call and chat...

Sales Activation Expert OpportunityWe are looking for a highly motivated Sales Activation Expert to join our team. In this role, you will be responsible for working closely with our Proposition teams and Activation team in Product Solutions Agile Tribe. Your goal is to closely monitor product performance, strategize and launch activation programs and...