Monitoring Executive

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

We are looking for a Monitoring Executive to join our Aqi Intl team. As a Monitoring Executive, you will be responsible for proactive monitoring of service order deliveries to ensure timely repair within service level agreements.

You will control tower general enquiries, operational activities, and escalations via phone, email, chat, or Communicator queue to ensure resolution and customer satisfaction. Strong language competencies in English and Mandarin are required, as well as call center or service experience in IT and technical experience with monitoring tools.

This role requires the ability to work effectively in a team environment with both technical and non-technical staff. An undergraduate degree or diploma in IT or business-related fields is preferred.

The successful candidate will have the opportunity to work on various projects and develop their skills in data analysis, problem-solving, and communication. If you are a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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