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Service Quality Coordinator

2 weeks ago

Ipoh, Perak, Malaysia Nirvana Asia Full time

Nirvana Asia's Service Quality Coordinator plays a critical role in enhancing our guests' experiences. As a key member of our team, you will drive service quality initiatives and lead efforts to reduce incident levels.

Main Responsibilities:
  • Collaborate with the Front Desk team to identify and implement improvements to our service quality processes.
  • Develop and maintain effective relationships with guests to ensure their needs are met.
  • Work closely with the Front Desk team to provide ongoing coaching and feedback.

To excel in this position, you will need:

  • 2+ years of experience in a customer-facing role.
  • Strong analytical and problem-solving skills.
  • A proven track record of delivering excellent customer service.