Aftersales Service Improvement Lead

2 days ago


Penang, Malaysia Volkswagen Passenger Cars Malaysia (VPCM) Full time
Role Summary

This role is responsible for improving the after-sales service standards of dealers in Volkswagen Passenger Cars Malaysia (VPCM).

Main Tasks
  • Dealer operation management with a focus on turnover, customer satisfaction, and after-sales market management.
  • Process implementation and monitoring related to business, turnover, and process aspects.
  • Dealer assessment and quality standard audit.
  • Field support, advice, and coaching for dealers.
Requirements
  • Degree or Masters in Business/Management/Engineering.
  • Minimum 5 years of experience in regional management and parts business.
  • Performance-oriented individual with strong problem-solving skills and positive attitude.


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