Regional Aftersales Operations Manager

2 days ago


Penang, Malaysia Volkswagen Passenger Cars Malaysia (VPCM) Full time

Company Overview:

Volkswagen Passenger Cars Malaysia (VPCM) is a leading automotive company in the region.

Job Summary:

We are seeking an experienced Regional Aftersales Manager to join our team. The successful candidate will be responsible for dealer operation management, focusing on Turnover, Customer Satisfaction, After Sales Market Management, and Reporting.

Key Responsibilities:

  • Dealer assessment and quality standard audit
  • Provide field support, advice, and coaching
  • Ensure dealers achieve business & process KPIs
  • Increase Parts Turnover & manage Dealer Parts Activities

Requirements:

  • Degree or Masters in Business/Management/Engineering
  • Minimum 5 years Regional Management and Parts Business
  • Performance Oriented, Taking Responsibility, Self-Initiative, Problem Solver, Innovative, Positive Attitude


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