Regional Aftersales Manager

3 days ago


Penang, Malaysia Volkswagen Passenger Cars Malaysia (VPCM) Full time
Job Description

This role focuses on enhancing the after-sales service standards of dealers in Volkswagen Passenger Cars Malaysia (VPCM).

  • The Regional Aftersales Manager is responsible for dealer operation management, with a special emphasis on turnover, customer satisfaction, and after-sales market management.
  • Process implementation and monitoring related to business, turnover, and process aspects are also key responsibilities.

Additional tasks include dealer assessment and quality standard audits, providing field support, advice, and coaching.

The ideal candidate will have experience in regional management and parts business, as well as excellent communication and negotiation skills.



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