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Call Centre Director

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time
About the Role

This is a senior-level position that requires a proven track record in call centre management. The successful candidate will have experience in customer service, performance evaluation, and customer service metrics.

They will also have solid understanding of reporting and budgeting procedures, experience in basic financial analysis, and proficiency in MS Office and call centre equipment/software programs.

The ideal candidate will be able to think strategically, lead teams, and make informed decisions to drive business growth.

In this role, you will be responsible for managing and improving centre performance through performance monitoring, problem resolution, system audits, and quality assurance measures.