Call Centre Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

As a Call Centre Representative at Prudential, you will play a vital role in shaping our customers' experiences through exceptional telephone servicing. We are looking for individuals who are passionate about delivering top-notch customer service and making a positive impact.

Key Responsibilities:

  • Deliver world-class customer service, addressing customer queries and resolving issues promptly and professionally.
  • Collaborate with internal teams to resolve complex customer matters, escalating issues when necessary.
  • Stay informed about new products and services, offering expert advice to customers.
  • Contribute to process improvements, suggesting innovative solutions to enhance customer satisfaction.

Requirements:

  • Diploma or Degree from a reputable institution.
  • Preferably 1 year of experience in a call centre or customer service role.
  • Excellent communication and problem-solving skills, with the ability to work under pressure.

Successful candidates will receive comprehensive training and development opportunities to excel in their roles.



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