Hospitality Department Head

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia COBNB SDN. BHD. Full time
Hospitality Team Member

We are seeking a skilled and experienced Front Office Manager to join our hospitality team at COBNB SDN. BHD.

About the Role

  • Ensure that all guest requests and concerns are addressed promptly and efficiently, providing exceptional customer experiences.
  • Lead and supervise the front office team, overseeing front desk operations and maintaining accurate records.
  • Schedule shifts and allocate tasks to optimize staff utilization during peak and off-peak periods.
  • Train and coach staff members to enhance their customer service skills and adherence to hotel standards.

Key Responsibilities

  • Perform any ad-hoc responsibilities assigned by superiors, ensuring effective teamwork and communication.
  • Manage guest complaints or special requests, resolving issues to ensure guest satisfaction.
  • Develop and implement strategies to improve front office operations, enhancing efficiency and productivity.
  • Maintain accurate records and reports, providing insights to inform business decisions.

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