Service Desk Analyst for IT Infrastructure and Applications

Datacom Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaService Desk AnalystGet AI-powered advice on this job and more exclusive features.Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global...

Service Desk AnalystDepartment: IS - Service DeliveryEmployment Type: Permanent - Full TimeLocation: Malaysia/Kuala LumpurReporting To: Service Desk Team LeaderCompensation: RM4,500 - RM6,500 / monthDescriptionWe're currently looking for a Service Desk Analyst to join our team.The Service Desk Analyst is the first line of support for Glory and the service...

Job Summary:We are seeking an experienced IT Service Desk Analyst to join our team at HCLTech. As a member of our service desk team, you will be responsible for providing technical support to users via phone, email, or chat. Your primary goal is to ensure a positive customer experience and CSAT through First Call Resolution and minimum average handling time...

Averis WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia1 day ago Be among the first 25 applicantsAct as the frontline, single point of contact with user for desktops, common off-the-shelf desktop applications, infrastructure services (servers, e-mail, file systems, network), SAP Applications and other services.Responsible for day to day...

Service Desk Analyst, Level 1 (Thai Speaking)Be among the first 25 applicantsJob Responsibilities:First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected...

We are seeking a Service Desk Team Lead to join our Service Management organization for Amplify Health Asia Co. based in AIA Digital+ Malaysia.About the RoleThe successful applicant will be responsible for day-to-day Service Management activities, managing staff in offshore locations, as well as working with senior management to grow the Service Management...

LPS Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Service Desk Analyst role at LPSWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of...

Getronics Federal Territory of Kuala Lumpur, MalaysiaL1 - SERVICE DESK ANALYSTAccountabilities for L1 Service Desk Analyst:Answers calls within stated time guidelines.Analyses and interprets client inquiries to ascertain and solve issues.Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.Escalates calls...

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.Specific Role ResponsibilitiesProviding high quality and timely First Line Support to users through our Helpdesk SoftwareDesktop Deployment Services (preferably Intune/Autopilot)Azure and on Prem Active Directory Users &...

About the RoleWe are looking for a detail-oriented and organized Service Desk Analyst to provide high-quality technical support to our clients.As a Service Desk Analyst, you will be responsible for:Providing technical assistance to users via phone, email, or chatTroubleshooting and resolving technical issues related to computer hardware, software, and...

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.Specific Role ResponsibilitiesProviding high quality and timely First Line Support to users through our Helpdesk SoftwareDesktop Deployment Services (preferably Intune/Autopilot)Azure and on Prem Active Directory Users &...

Join us in this role where you'll handle IT support via telephone & remote tools and support users through our chat portal and service management system. You'll be part of a work rotation scheme and switch between phone support, chat, dispatch, and follow-up time regarding ongoing cases. Our support setup is based on the "First time right" principle, which...

Join us in this role where you'll handle IT support via telephone & remote tools and support users through our chat portal and service management system. You'll be part of a work rotation scheme and switch between phone support, chat, dispatch, and follow-up time regarding ongoing cases. Our support setup is based on the "First time right" principle, which...

Join us in this role where you'll handle IT support via telephone & remote tools and support users through our chat portal and service management system. You'll be part of a work rotation scheme and switch between phone support, chat, dispatch, and follow-up time regarding ongoing cases. Our support setup is based on the "First time right" principle, which...

Join us in this role where you'll handle IT support via telephone & remote tools and support users through our chat portal and service management system. You'll be part of a work rotation scheme and switch between phone support, chat, dispatch, and follow-up time regarding ongoing cases. Our support setup is based on the 'First time right' principle, which...

Getronics Federal Territory of Kuala Lumpur, MalaysiaIT Service Desk AnalystGetronics Federal Territory of Kuala Lumpur, MalaysiaAnswers calls within stated time guidelines.Analyses and interprets client inquiries to ascertain and solve issues.Provides accurate and creative solutions to client problems meeting all predefined quality measurements.Escalates...

The Quality Analyst (Service Desk Support) is responsible for establishing, delivering and maintaining high service quality standards in the call centre.ResponsibilitiesEnd-to-end (call & ticket) service quality assessment & calibration for SD and DesktopExtract calls recording and ticketsPerform compliance & quality check for the calls & corresponding...

About the RoleThe Help Desk Analyst will be responsible for troubleshooting hardware, software, and network problems, logging and tracking incidents, and escalating complex issues to senior team members when necessary. You will also assist with user account management, password resets, and basic system maintenance.

The OpportunityWe invite applicants for the position of Global Technical Support Expert at Ørsted A/S. As a key team member, you will deliver exceptional technical support to users globally, cooperating with colleagues based in Malaysia, Denmark, and the US.Main DutiesDispatch tickets and offer phone and chat assistance for IT Infrastructure and...

Select how often (in days) to receive an alert:Service Desk Analyst (Japanese Speaking)Date: 8 Mar 2025Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400,000 clients in 140 countries, bettering society. Across all our businesses...