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Customer Journey Optimizer

7 days ago

Subang Jaya, Selangor, Malaysia Celcom & Digi Full time
About Us

CelcomDigi is a leading Telco-Tech company driving Malaysia's digital transformation with 5G and AI, impacting over 20 million customers.

Job Summary:

We are seeking a Customer Journey Optimizer to oversee and optimize the customer journey within retail environments while ensuring the alignment of strategic business objectives.

Main Responsibilities:

  • Oversee and optimize the customer journey within retail environments.
  • Collaborate with cross-functional teams to implement process improvements and transformation projects.
  • Facilitate workshops and meetings to gather feedback and promote collaboration during change and planning efforts.

Requirements:

  • Bachelor's degree in Business, Sales Management, Marketing, or a related field.
  • 5 years or more of experience in sales planning, business analysis, or change management.
  • Familiarity with direct sales processes and working in cross-functional teams.