Customer Service Representative
7 days ago
Wealth Mastery Academy is seeking a highly skilled and dedicated Customer Service Executive to join our team.
About the RoleThis is an exciting opportunity for a talented individual to provide exceptional customer support and ensure a positive experience for our clients.
The Customer Service Executive plays a crucial role in delivering outstanding customer service and resolving issues efficiently.
Main Responsibilities:- Customer Support:
- Respond promptly and professionally to client inquiries via phone, email, or chat.
- Provide accurate information about our products and services and address any issues or concerns raised by clients.
- Problem Resolution:
- Investigate and resolve client complaints and service issues, ensuring solutions are provided in a timely and satisfactory manner.
- Handle challenging situations with patience and empathy to maintain client satisfaction.
- Order Management:
- Assist clients with product orders, returns, exchanges, and cancellations.
- Ensure orders are processed accurately and efficiently, coordinating with other departments if necessary.
- Education:
- A high school diploma or equivalent required; a bachelor's degree or customer service certification is a plus.
- Experience:
- Proven experience in customer service or a related field (typically 1-2 years).
- Experience in handling client inquiries, complaints, and requests.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to stay calm and composed under pressure.
- Mandarin is an advantage.
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