Customer Service Leadership Position

7 days ago


Ampang Jaya Municipal Council, Malaysia HABIB Group Full time
Job Description:

We are seeking a highly motivated and experienced Assistant Manager to lead our Customer Service team in achieving exceptional customer satisfaction. The ideal candidate will have a proven track record of successfully managing teams, with a strong focus on customer service excellence.

Key Responsibilities:
  1. Team Leadership: Lead and motivate the Customer Service team to achieve high levels of customer satisfaction.
  2. Scheduling and Task Management: Handle scheduling, task assignments, and monitor team performance to ensure timely completion of tasks.
  3. Quality Assurance: Conduct quality assurance checks and work internally to ensure the team receives necessary coaching, mentoring, and training to improve service quality.
  4. Customer Inquiry Handling: Ensure all customer inquiries are handled professionally and promptly.
Requirements:
  1. Diploma or Degree in any related field.
  2. At least 2-5 years of experience in customer service, with at least 1-2 years in a leadership role.
  3. Prior experience in customer service management, call centers, or a related environment is an asset.
  4. Proficiency in customer service software (e.g., CRM systems).
  5. Ability to work on shifts and public holidays.


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