Assistant Manager

3 days ago


Ampang Jaya Municipal Council, Malaysia HABIB Group Full time
Mid-Senior Level Customer Service Manager Role:

HABIB Group is seeking a seasoned customer service professional to fill the position of Mid-Senior Level Customer Service Manager. This role requires a leader who can motivate and guide the Customer Service team to achieve high levels of customer satisfaction.

Key Responsibilities:
  1. Team Leadership: Lead and motivate the Customer Service team to achieve high levels of customer satisfaction.
  2. Scheduling and Task Management: Handle scheduling, task assignments, and monitor team performance to ensure timely completion of tasks.
  3. Quality Assurance: Conduct quality assurance checks and work internally to ensure the team receives necessary coaching, mentoring, and training to improve service quality.
Requirements:
  1. Diploma or Degree in any related field.
  2. At least 2-5 years of experience in customer service, with at least 1-2 years in a leadership role.
  3. Prior experience in customer service management, call centers, or a related environment is an asset.
  4. Proficiency in customer service software (e.g., CRM systems).
  5. Ability to work on shifts and public holidays.


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