Senior Customer Service Manager Role

3 days ago


Ampang Jaya Municipal Council, Malaysia HABIB Group Full time
About Us:

HABIB Group is a leading luxury goods and jewelry retailer seeking a dedicated and experienced Assistant Manager to join our e-Commerce operations team. As a key member of our team, you will play a vital role in ensuring top-notch customer service quality.

Job Overview:

This is an exciting opportunity for a seasoned customer service professional to take on a leadership role within our organization. The successful candidate will be responsible for leading a team of customer service representatives, handling complex customer inquiries, and working collaboratively with internal stakeholders to drive continuous improvement.

Responsibilities:
  1. Leadership: Lead and motivate the Customer Service team to achieve exceptional customer satisfaction.
  2. Quality Control: Conduct quality assurance checks and work internally to ensure the team receives necessary coaching, mentoring, and training to improve service quality.
  3. Customer Relationship Building: Foster strong relationships with customers through prompt and professional handling of customer inquiries.
Requirements:
  1. Diploma or Degree in any related field.
  2. At least 2-5 years of experience in customer service, with at least 1-2 years in a leadership role.
  3. Prior experience in customer service management, call centers, or a related environment is an asset.
  4. Proficiency in customer service software (e.g., CRM systems).
  5. Ability to work on shifts and public holidays.

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