Trade Support Officer

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Moomoo MY Full time

We are looking for a Trade Support Officer to join our team at Moomoo MY. In this role, you will be responsible for supporting our traders with their queries and concerns.

  • Responsibilities include responding to trader inquiries via phone, email, and live chat, as well as assisting with trading account registration and onboarding processes.
  • You will provide consultation services on our trading platform, tools, and features, addressing technical or operational issues as needed.
  • Your goal will be to resolve trader concerns and questions promptly and professionally, escalating complex cases when necessary.
Key Responsibilities
  • Provide customer support via various communication channels.
  • Assist with trading account registration and onboarding processes.
  • Offer consultation services on trading platform, tools, and features.


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