Collections Training and Development Lead

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Collections Training and Development Lead

We are seeking a highly skilled Collections Training and Development Lead to join our team at Shopee. The successful candidate will be responsible for developing and delivering comprehensive collections training programs to employees across the organization.

Main Responsibilities
  1. Design and Deliver Training Programs: Develop and deliver engaging and interactive training programs to equip employees with the necessary skills and knowledge to perform their roles effectively.
  2. Conduct Needs Assessments: Conduct regular needs assessments to identify gaps in employee knowledge and skills and develop targeted training programs to address these gaps.
  3. Evaluate Program Effectiveness: Regularly evaluate the effectiveness of training programs and make adjustments as needed to ensure continuous improvement.
  4. Collaborate with Cross-Functional Teams: Work closely with cross-functional teams to ensure that training programs align with organizational goals and objectives.
Requirements
  • Bachelor's degree in any related field (or equivalent work experience).
  • Advanced knowledge of collections frameworks and systems.
  • Proven experience in developing and delivering training programs within the financial services industry.
  • Exceptional instructional design and delivery skills.
  • Strong collaboration and communication skills.
  • Ability to work independently and prioritize tasks to meet deadlines.

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