Enterprise Customer Solutions Director

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia E2open Full time

E2open Overview

We are a global leader in connected supply chain platforms, empowering the world's largest companies to transform their operations. Our platform connects over 400,000 partners as one multi-enterprise network, providing real-time visibility and insights to drive efficiency, reduce waste, and optimize sustainability.

About the Position

We are seeking an experienced Enterprise Customer Solutions Director to join our team. As a key member of our delivery organization, you will be responsible for owning project execution and customer relationships from a delivery standpoint. You will work closely with customers to understand their business issues and ensure that our solutions meet their needs.

Main Responsibilities

  • Ownership of a portfolio of complex software implementation projects across multiple solution capabilities
  • Leadership of project teams through the entire project lifecycle, from initiation to deployment and ongoing support
  • Financial management and forecasting, ensuring accurate and timely reporting
  • Development and maintenance of strong relationships with customers, understanding their business needs and preferences
  • Project governance and risk management, ensuring compliance with company policies and procedures
  • Identifying opportunities for growth and improvement, collaborating with internal teams to drive business outcomes

Key Requirements

  • 10+ years of experience in Supply Chain-related or SaaS-related fields, preferably in enterprise customer environments
  • Proven track record of leadership and team management, with experience in guiding high-performing teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to analyze complex data and develop actionable insights to drive business decisions
  • Knowledge of software development life cycle (SDLC) principles and methodologies


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