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Customer Service Representative

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Da Vinci Clinic Full time

We are seeking a skilled Customer Service Representative to join our team at Da Vinci Clinic. This role involves interacting with patients and clients through various online channels to provide support, resolve issues, and ensure satisfaction.

Key Responsibilities:

  • Respond promptly to inquiries via email, live chat, and social media platforms.
  • Provide detailed information about our services, treatments, and appointment procedures.
  • Assist patients with scheduling appointments, rescheduling, or cancellations.
  • Proactively recommend and upsell products/services based on customer needs and preferences.
  • Troubleshoot and resolve patient concerns or escalate issues to the appropriate department when necessary.
  • Maintain accurate records of patient interactions in our CRM system.
Job Requirements

To succeed in this role, you must have excellent written and verbal communication skills, be proficient in using online communication tools and CRM software, and possess strong problem-solving abilities.