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Senior Operations Team Lead

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

We're seeking an experienced professional to join our team as a Senior Operations Manager. In this role, you'll play a crucial part in driving the success of Ørsted's IT operations. Your primary responsibilities will include independently managing problems, incidents, and service requests to ensure adherence to KPIs and addressing major incidents promptly.

As a Senior Operations Manager, you'll also oversee change management, ensuring that all changes are properly planned, executed, and documented. Additionally, you'll be responsible for managing the day-to-day activities of the Operations Center, making sure everything runs smoothly and efficiently.

A key requirement for this role is your ability to develop, report, and optimize procedures to improve operational efficiency. We're looking for someone with strong technical knowledge and excellent problem-solving skills who can thrive in a dynamic environment.