Manager, Consumer Engagement and Retention

3 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time

Job Description

We are looking for a highly skilled Consumer Engagement and Retention Manager to lead our loyalty strategy efforts. As a key member of our Regional Loyalty team, you will oversee consumer loyalty across Grab's business verticals, markets, and broader ecosystem.

Your primary goal will be to design and manage loyalty levers that enhance consumer lifetime value (LTV) and profitability for the organization.

You will work closely with country teams to:

  • Structure and manage well-loved loyalty programs that consumers engage with.
  • Shape consumer behavior by incentivizing LTV-uplifting transactions/behaviors, driving adoption of new features/products.
  • Incorporate and leverage Grab's wider ecosystem and strategic partners.
  • Provide feedback to regional teams on program/tool/product improvement.

This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.



  • Petaling Jaya, Selangor, Malaysia Exaltech Sdn. Bhd Full time

    We are seeking a highly motivated and experienced Consumer Engagement Manager to join our team at Exaltech Sdn. Bhd.This is an exciting opportunity for someone who wants to develop their skills in consumer engagement and work with a dynamic team.The successful candidate will be responsible for developing and implementing strategies to engage with customers...


  • Petaling Jaya, Selangor, Malaysia Nestlé SA Full time

    Are you a strategic thinker with a passion for branding? Do you enjoy working collaboratively with cross-functional teams to develop and execute effective brand strategies? If so, we may have the perfect opportunity for you!We are seeking a Brand Manager to join our team at Nestlé. In this role, you will be responsible for leading the development and...


  • Petaling Jaya, Selangor, Malaysia Nolan Interior Full time

    Role OverviewThis is a retention specialist position at Nolan Interior, focusing on driving customer engagement and repeat purchases through email and SMS campaigns. The ideal candidate will have expertise in customer segmentation, campaign execution, and performance analysis to optimize marketing efforts and increase brand loyalty.Key...


  • Petaling Jaya, Selangor, Malaysia Nolan Interior Full time

    description_1:Nolan Interior is a dynamic and entrepreneurial company that is committed to creating innovative products that make homes safer and easier to manage. Our company culture is driven by five core values: Think Like an Owner, Open Book Policy, Dare to Disrupt, Customer First, Always, and Grow or Die.We are seeking a skilled Customer Retention...


  • Petaling Jaya, Selangor, Malaysia Atlantis Consulting Full time

    About the CompanyAtlantis Consulting is a leading FMCG, Direct Selling, and D2C company committed to delivering high-quality consumer products. We are seeking an experienced Marketing Director to take full ownership of our product categories, driving brand growth and strategic execution.ResponsibilitiesLead cross-functional teams to develop and execute brand...


  • Petaling Jaya, Selangor, Malaysia Kimberly Clark Full time

    Role OverviewThe Consumer Insights and Analytics Team operates at the heart of our business, partnering with and challenging current thinking to drive profitable growth. As a Consumer Insights and Analytics Manager, you'll work closely with local IPC Marketing Category teams to develop and implement strategies that drive deeper consumer understanding and...


  • Petaling Jaya, Selangor, Malaysia GlaxoSmithKline Full time

    Job Description:The Engagement Specialist is a crucial role within the External Expert Engagement Organisation, responsible for ensuring seamless and compliant engagement of external experts and healthcare organisations across the globe. This position forms an integral part of the Commercial Practices function, with the objective of providing subject matter...


  • Petaling Jaya, Selangor, Malaysia Nestlé SA Full time

    About NestléNestlé SA is a people-centric organization passionate about enhancing the quality of life and contributing to a healthier future.Job OverviewWe are looking for a Brand Executive to join our team and execute Purina Petcare Malaysia's brand strategy.Key ResponsibilitiesDevelops and updates consumer portraits, engagement funnels, and brand...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About Our TeamWe are a team of passionate marketers dedicated to driving business growth through innovative marketing strategies. Our team is responsible for the consumer-focused marketing efforts of all Grab services in Malaysia.We are looking for a talented Brand Marketing Lead to join our team and help us achieve our goals. As a key member of our team,...


  • Petaling Jaya, Selangor, Malaysia NielsenIQ Full time

    Job OverviewWe are seeking a Senior Consumer Insights Manager to join our team at NielsenIQ. This role will involve leading a team of analysts to deliver high-quality actionable insights to our clients.Key ResponsibilitiesLead a team of 3-5 analysts to deliver consistent and high-quality actionable insight.Build and maintain strong relationships with senior...


  • Petaling Jaya, Selangor, Malaysia NielsenIQ Full time

    About the RoleNielsenIQ is looking for a highly experienced Consumer Data Analytics Lead to join our team. As a key member of our Consumer Success Team, you will be responsible for delivering world-class insights and reports to our clients.ResponsibilitiesLead a team of analysts to deliver high-quality actionable insights to our clients.Develop and maintain...


  • Petaling Jaya, Selangor, Malaysia Nestlé SA Full time

    At Nestlé, we are committed to enhancing the quality of life and contributing to a healthier future. Our Consumer Insights Manager will play a key role in supporting marketing and other functions to ensure successful brand building.A Day in the LifeDevelop and implement methodologies and tools to build a deep understanding of the target consumer.Coordinate...


  • Petaling Jaya, Selangor, Malaysia JIE Careers - OPPO Authorized Exclusive Distributor Malaysia Full time

    We are seeking an experienced Client Success and Retention Expert to join our team at JIE Careers - OPPO Authorized Exclusive Distributor Malaysia.Job Responsibilities:This role involves managing and nurturing relationships with key clients, developing strategic account plans to drive customer retention and revenue growth.The successful candidate will act as...


  • Petaling Jaya, Selangor, Malaysia NielsenIQ Full time

    As a Senior Director of Brand and Consumer Intelligence, you will be responsible for leading the development of the SAI Brand & Media Practice business at a country level, driving profitable revenue growth and creating awareness of your portfolio both internally and externally.ResponsibilitiesYour key responsibilities include:Developing and executing...


  • Petaling Jaya, Selangor, Malaysia Sunway Sanctuary Full time

    **Job Summary:**Sunway Sanctuary is seeking a Community Engagement Manager to lead our community engagement efforts.The successful candidate will have a proven track record of developing and implementing effective community engagement strategies, building partnerships with community organizations, and fostering positive relationships with residents.This role...


  • Petaling Jaya, Selangor, Malaysia Nestlé SA Full time

    At Nestlé, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.We are looking for a Senior Consumer Insights Strategist to support marketing and other relevant functions that ensure successful Brand Building. This role will provide analysis, insights, and information...


  • Petaling Jaya, Selangor, Malaysia Philips Full time

    About the RoleThe Consumer Marketing Leader, Personal Health Growth Region is responsible for integrating strategic decisions with financial success using deep customer insights.This involves identifying market opportunities and representing the Growth Region. The role leads strategic development, focusing on market opportunities and initiatives.As a key...


  • Petaling Jaya, Selangor, Malaysia MC Square Group Full time

    We are seeking a highly motivated Sales Specialist to join our team at MC Square Group. As a key member of our sales team, you will be responsible for driving sales growth and maintaining strong client relationships.Responsibilities:Develop and implement sales strategies to drive revenue growthMaintain strong relationships with clients to ensure satisfaction...


  • Petaling Jaya, Selangor, Malaysia Nestlé SA Full time

    Job DescriptionNestlé is seeking a Senior Brand Manager to lead our marketing efforts. The ideal candidate will have a strong background in marketing and experience working with cross-functional teams.Key Responsibilities:Develop and execute marketing strategies that drive business growth and improve brand competitiveness.Collaborate with internal...


  • Petaling Jaya, Selangor, Malaysia Institute of Enterprise Risk Practitioners Full time

    ResponsibilitiesThe successful candidate will be responsible for leading digital marketing functions, including overseeing and executing digital marketing initiatives to enhance brand visibility and engagement. This will involve developing compelling content, managing subscriber lists, and executing weekly email campaigns.RequirementsMarketing and...