Global Operations Manager Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time
About the Role

This Senior Operations Manager position plays a crucial role in driving the four main ITSM processes: Event, Problem, Incident, and Change. The ideal candidate will be part of a duty roster to ensure the best quality of Operations in a Global 24/7 EPIC Center, where business units work in different time zones.

The successful candidate will have adaptability to work in a Global Service Environment, facilitating different time zones, with a duty roster inclusive of shifts outside of office hours, during public holidays, and involving physical presence in the office setting.

They will also have strong language skills in English as they have the responsibility for communicating globally company-wide on a regular basis.

Requirements
  • Solid experience in working within the field of IT operations in a similar role.
  • Prior experience of ITIL v3/4 and/or ITSM tools.
  • Broad technical understanding and natural curiosity.
  • Adaptability to work in a Global Service Environment.
  • Strong language skills in English.


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