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Patient Experience Manager

2 months ago

George Town, Penang, Malaysia Health Services Authority Full time
{"title": "Patient Experience Manager", "content": "Job Summary

The Health Services Authority is seeking a highly skilled Patient Experience Manager to lead our efforts in improving patient satisfaction and experience across all our facilities. As a key member of our team, you will be responsible for managing patient experience initiatives, collaborating with departments, and developing innovative programs to enhance patient care.

Key Responsibilities
  1. Manage a team of Patient Experience Officers and Assistants, providing guidance and support to ensure successful implementation of patient experience initiatives.
  2. Collaborate with department heads to identify and implement processes to improve patient experience, aligning with the organization's mission and values.
  3. Develop and implement educational programs for employees, physicians, and nursing staff on patient perception of care, promoting a culture of excellence and patient-centered care.
  4. Prepare weekly status reports and agendas for the Patient Services team meeting, ensuring timely and effective communication.
Requirements

To be successful in this role, you must possess a Bachelor's degree in Healthcare Administration, Nursing, or a related field, with at least five years of extensive customer care experience. A minimum of three years of supervisory or management experience leading a team is required. Experience managing organizational-wide projects and processes is desirable. You should possess strong writing and verbal skills, as well as organization and time management skills. The ability to work in a fast-paced environment, manage stress, and resolve conflicts is essential. A remuneration and benefits package, commensurate with experience and qualifications, will be offered to the successful candidate.

", "lang_code": "en-US"}