Service Excellence Coordinator

1 week ago


Butterworth, Penang, Malaysia Hong Leong Bank Full time

At Hong Leong Bank, we are committed to delivering exceptional service to our customers. As a key member of our team, you will play a vital role in driving service excellence within our branches. This includes championing queue management, complaint handling, and customer experience to ensure our customers receive exceptional service.

The primary responsibilities of this role include approving, reviewing, and auditing financial transactions to prevent and detect fraud and errors. You will also be responsible for staff capacity planning, ensuring compliance with bank internal controls and procedures, and conducting self-audit checks as required.

In addition to these duties, you will oversee the day-to-day activities of subordinate tellers and customer service executives, training and coaching them to improve their performance. You will also represent the bank in relationship-building activities with the community and identify opportunities for process improvement and cost reduction initiatives.



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