Operations Optimization Specialist

5 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time

About Grab

Grab is a leading technology company in Southeast Asia, committed to empowering people and communities through innovative products and services. Our Strategy and Analytics team plays a key role in driving business decisions by providing data-driven insights to stakeholders across the organization.

The Job Description

In this role, you will be responsible for supporting data projects across various teams at Grab, with a focus on delivering exceptional customer experiences. You will work closely with the Head of GS Strategy, Analytics and Country Operations to develop and implement data-driven solutions that drive business growth and improve customer satisfaction.

Key Deliverables

  • Support data projects across various teams at Grab.
  • Develop and implement data-driven solutions that drive business growth and improve customer experiences.
  • Assemble large and complex data sets that meet business or analytical needs.
  • Build and deploy data models that improve support experience.
  • Design and recommend A/B testing to evaluate model performance and provide interpretation of experiment results.

Requirements

We Are Looking For Someone With:

  • At least 4 years of data and business analytics experience.
  • Project management skills - track record in executing and delivering projects independently.
  • Ability to work with partners across several organization levels and cultures.
  • Bachelor's degree with academic track record.
  • Experience of analytical tools such as Power Apps, PowerBI.
  • Strong knowledge in SQL to extract large disconnected datasets on Azure/AWS data platform.
  • Knowledge of data programming (Python, R).


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