Account Support Agent
6 days ago
We're looking for a skilled and enthusiastic individual to fill the role of Account Support Agent. As a key member of our Customer Support Team, your primary responsibility will be to:
Main Job Responsibilities- Deliver exceptional customer service, responding to inquiries and resolving issues promptly and efficiently.
- Perform thorough customer verification processes upon registration.
- Offer detailed information about our products and services, effectively resolving customer complaints.
- Guide customers through platform navigation, troubleshoot technical issues, and assist with various processes.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with team members to resolve complex customer issues.
- Identify recurring customer complaints and develop strategies to improve our support processes.
- Follow up with customers to ensure their issues are fully resolved and gather feedback for continuous improvement.
To succeed in this role, you'll require:
Essential Skills- A high school diploma or equivalent qualification is essential; additional education or certifications can be advantageous.
- Previous customer support experience or similar customer-facing roles are highly valued.
- Proficiency in using CRM software or customer support tools is a significant advantage.
- Excellent written and verbal communication skills, with strong English and Mandarin language proficiency.
- Strong empathy and ability to actively listen to customer concerns.
- Quick problem-solving skills and adaptability in high-pressure situations.
- Flexibility to work on rotating shifts, including day and swing shifts as required.
- A team player with a positive attitude and willingness to collaborate with colleagues.
This role demands the following skills:
Required Technical Skills- Customer Relationship Management (CRM) Software
- Customer Service
You'll benefit from these company perks:
Employee Benefits- Free Parking
- Season Pass provided by The Company
- Group Insurance Coverage
- Medical Claim Benefit up to RM140 per month
- Annual Performance Bonus
- Flexible Work Arrangement
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