Account Support Agent

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Core Fusion Sdn Bhd Full time

We're looking for a skilled and enthusiastic individual to fill the role of Account Support Agent. As a key member of our Customer Support Team, your primary responsibility will be to:

Main Job Responsibilities
  • Deliver exceptional customer service, responding to inquiries and resolving issues promptly and efficiently.
  • Perform thorough customer verification processes upon registration.
  • Offer detailed information about our products and services, effectively resolving customer complaints.
  • Guide customers through platform navigation, troubleshoot technical issues, and assist with various processes.
  • Maintain accurate records of customer interactions in our CRM system.
  • Collaborate with team members to resolve complex customer issues.
  • Identify recurring customer complaints and develop strategies to improve our support processes.
  • Follow up with customers to ensure their issues are fully resolved and gather feedback for continuous improvement.

To succeed in this role, you'll require:

Essential Skills
  • A high school diploma or equivalent qualification is essential; additional education or certifications can be advantageous.
  • Previous customer support experience or similar customer-facing roles are highly valued.
  • Proficiency in using CRM software or customer support tools is a significant advantage.
  • Excellent written and verbal communication skills, with strong English and Mandarin language proficiency.
  • Strong empathy and ability to actively listen to customer concerns.
  • Quick problem-solving skills and adaptability in high-pressure situations.
  • Flexibility to work on rotating shifts, including day and swing shifts as required.
  • A team player with a positive attitude and willingness to collaborate with colleagues.

This role demands the following skills:

Required Technical Skills
  • Customer Relationship Management (CRM) Software
  • Customer Service

You'll benefit from these company perks:

Employee Benefits
  • Free Parking
  • Season Pass provided by The Company
  • Group Insurance Coverage
  • Medical Claim Benefit up to RM140 per month
  • Annual Performance Bonus
  • Flexible Work Arrangement

  • Account Manager

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia PropertyGuru International (Malaysia) Sdn. Bhd. Full time

    ResponsibilitiesDrive agents' penetration and meet team target:Focus on converting prospects into paying agent subscribers and meet the team target of new acquisitions.Create a target list for each day:Prioritize the target list.Plan and make notes for each Agent prospect on the target list.Set call schedule for the day.Set meeting appointments to develop a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About This RoleAs a Senior Agent, Customer Service, you will play a vital role in shaping our customers' perceptions of our brand. With a strong focus on delivering multilingual support, you will interact with clients from diverse backgrounds, fostering relationships and resolving complex issues.Key responsibilities include handling customer inquiries,...

  • Retention Agent

    15 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Blueberry Markets Group Full time

    As a Retention Agent, your main responsibility is to engage with existing customers, nurturing long-term relationships, and improving customer retention. You'll proactively reach out to customers who might be considering discontinuing or downgrading their services, aiming to understand their concerns and offer tailored solutions. Your objective is to retain...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

    ResponsibilitiesThis position entails managing accounting activities, supporting reporting, and liaising with external parties. Key responsibilities include:Managing accounting activities during monthly, quarterly, and annual closings.Supporting local statutory and regulatory reporting.Liaising with external auditors, tax agents, and authorities.

  • Finance Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    SG Support Federal Territory of Kuala Lumpur, MalaysiaFinance Manager (LadderPro)We are a financial technology institution dedicated to providing financing to non-profits worldwide.Our mission is to provide sustainable financing, donor acquisition, and stewardship management services, enabling charities to grow, scale, and operate more efficiently.We have...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Our TeamWe are a diverse and inclusive team of travel professionals dedicated to delivering exceptional service to our clients. As an International Booking Agent, you will be part of a dynamic and supportive team that shares our passion for travel and customer satisfaction.We provide:Abundant career opportunities at various levels and in multiple...

  • Recovery Agent

    10 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Summary:We are seeking an accomplished Recovery Agent to join our team at Businesslist.Primary Duties:BUILD TRUST WITH CUSTOMERSNegotiate effective repayment plans with customers.PROVIDE CUSTOMER SUPPORTCommunicate clearly and consistently with customers about their debt status.RECEIVE PAYMENT UPDATESAdhere to Collection Managers' established Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    Caretrack is a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries, looking for an Accounting Specialist to support our financial operations.In this role, you will maintain full sets of accounts for assigned entities, prepare accounting schedules and reconciliation, and support month-end and year-end closing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    About StoreHub: We're a dynamic company dedicated to empowering businesses to succeed. Our team is passionate about creating a seamless experience for our customers.Job Description: As a Customer Care Representative (Multilingual), you'll be the frontline support for our retail and restaurant partners. You'll provide timely and accurate assistance through...

  • Accounts support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Count on Me Full time

    Count on Me is a professional services firm that specialises in improving efficiency through digitisation and automation. Since we are a one stop solution, we can follow our clients from the incorporation of their companies all the way to the weekly/monthly assistance, to compliance, payroll, tax and advisory.At Count on Me, you can trust us with your...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FINNEX CAPITAL SDN. BHD. Full time

    Job DescriptionWe are seeking a skilled Accounting Professional to join our team at FINNEX CAPITAL SDN. BHD. The ideal candidate will have a strong background in accounting and financial services, with excellent analytical and problem-solving skills.Responsibilities:Liaise with auditors, tax agents, and company secretaries on matters relating to audit, tax,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Techware Full time

    #Accounting #Financial Reporting #Taxation #Fullset Account #Manufacturing #Semiconductor #Ecommerce Salary Package: RM4500 to RM12,000 multiple vacancies, commensurate with experience Location: Malaysia Kuala Lumpur Bukit Jalil Job Types: Permanent, Full time, Onsite, 5 days Business Sector: Group Business Support for Techware Group of Companies Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Techware Full time

    #Accounting #Financial Reporting #Taxation #Fullset Account #Manufacturing #Semiconductor #AutomotiveSalary Package: RM4500 - RM9000 multiple vacancies, commensurate with experience.Location: Malaysia Kuala Lumpur Bukit Jalil.Job Types: Permanent, Full time, Onsite, 5 days.Business Sector: Group Business Support for Techware Group of Companies.Job...

  • Account Executive

    6 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full time

    Job ResponsibilityWork closely with financial agent to ensure accurate and timely financial reporting in compliance with IFRS and MFRS.Oversee daily transactions prepared by financial agent.Analyze business and financial performance.Review tax returns and ensure compliance with tax law.Provide financial consultation to business departments to facilitate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AECO Technologies (M) Sdn Bhd Full time

    We are seeking a highly motivated and detail-oriented Account Support Professional to join our team at AECO Technologies (M) Sdn Bhd. As an Account Support Professional, you will play a crucial role in providing exceptional support to our Accounting Department.Key Responsibilities:Assisting the Accounting Team with daily tasks, including filing, data entry,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia August Advisory Sdn. Bhd. Full time

    August Advisory Sdn. Bhd. is seeking a skilled and motivated Financial Accountant to join our team. As a key member of our accounting department, you will be responsible for handling full sets of accounts and bookkeeping for our SME clients.ResponsibilitiesManage client accounts and maintain accurate records using next generation cloud based accounting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    We are looking for a Corporate Travel Agent who can help us provide exceptional travel experiences for our clients. As a key member of our corporate travel team, you will be responsible for handling clients' travel booking inquiries via email and phone.You will work closely with clients' travel managers and travelers to understand their needs and...

  • Account Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    Get AI-powered advice on this job and more exclusive features.Hiring for KEY ACCOUNT MANAGER, ASSISTANT LIVESTREAM OPERATION MANAGER & ACCOUNTING SUPERVISORAbout UsYAOYAO Group was founded in 2021 and focuses on the home appliance market of Southeast Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top HA brand of Shopee,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Concept Solutions Full time

    Sales OpportunityThe Concept Solutions mobile App's TCE Baby Parenting Super App is seeking a Commercial Success Agent to join its team.In this role, you will be responsible for driving sales initiatives and expanding our customer base.Main Objectives:Develop a growth strategy that aligns with our company goals.Research and identify new markets and customer...

  • Account Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    Job RequirementsBachelor's Degree or above in accounting or finance.At least 2 years' experience in an accounting management role is preferred.Strong understanding of accounting or tax principles is preferred.Fresh graduates are welcome to apply.Fluent in speaking and writing in Bahasa Malaysia and English is a must.Proficient in using Microsoft Excel and...