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Employee Lifecycle Management Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time
About the Role

As a key member of our People Support Solutions team, you will play a vital role in delivering exceptional service to our customers. In this position, you will be responsible for coordinating complex Employee Lifecycle Management requests and serving as an internal escalation point for ELM Specialists and Senior Specialists.

Key Responsibilities
  • Ensure consistent and reliable service delivery to customers by implementing processes for continuous improvement and aligning service quality with global objectives.
  • Manage service quality, address customer concerns, and ensure compliance with regulations while meeting KPIs and SLAs.