Client Relations Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Full time

Funding Societies | Modalku is a leading digital financing platform in Southeast Asia, providing business financing solutions to small and medium-sized enterprises (SMEs). Our mission is to empower SMEs with access to capital, fostering growth and economic development.

About Our Culture

We believe in creating a culture that values innovation, teamwork, and customer obsession. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on our customers' lives.

We're looking for a highly motivated individual to join our CX team as a Customer Experience Executive. In this role, you'll be responsible for:

  • Customer Engagement: Engage customers with speed, empathy, and effectiveness, building trust-based and enduring relationships.
  • Operational Excellence: Assist with day-to-day tasks under the CX team's portfolio, ensuring efficient process execution.
  • Reporting and Analytics: Collaborate with the team to prepare reports, providing valuable insights for data-driven decision-making.

You will also take ownership of customer success metrics, from a company to a personal level, demonstrating strong personal values and commitment to our mission and company values.

What We're Looking For

  • 1-2 years of experience in Customer Experience or Customer Support.
  • Fluency in written and spoken English and Malay; fluency in Chinese is a plus.
  • Experience in handling customer inquiries and operations is an advantage.
  • Proficiency in Excel and report preparation.
  • Strong critical thinking skills, self-motivation, and ability to work independently.

Benefits

  • Flexible working hours and paid vacations.
  • Medical benefits for employees and dependents.
  • Mental health and wellness support.
  • Ongoing learning and development opportunities.
  • Tech support and equipment provided.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ogilvy Public Relations Full time

    ABOUT THE JOB:Project co-ordination & execution: Ensures flawless execution of client projects while keeping all relevant people updated on progress and changes. Plays a primary implementation role in client work.Timely documentation: Contact Reports of meetings and next steps, WIP status reports, and written documentation for project...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ogilvy Malaysia Full time

    About the Role:We are seeking a Public Relations Expert to join our team at Ogilvy Malaysia. As a key member of our Public Relations department, you will be responsible for the co-ordination and execution of client projects.Your primary focus will be on ensuring flawless project delivery while keeping all relevant stakeholders updated on progress and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia M TELECOMMUNICATIONS SDN BHD Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from M TELECOMMUNICATIONS SDN BHDTalent Acquisition Partner APAC | Product, Technology And AIWe are seeking a skilled and proactive Manager to manage and enhance relationships with our valued clients through premium concierge services. The ideal candidate will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RBC Full time

    About the JobWe are seeking an experienced Client Onboarding Expert to join our team in RBC. In this role, you will be responsible for conducting Enhanced Due Diligence (EDD) analysis for clients in order to assess their AML risk and recommend a risk rating.The successful candidate will work closely with stakeholders to identify high-risk factors, conduct...


  • Kuala Lumpur, Kuala Lumpur, Malaysia moomoo Full time

    Client Engagement and Relationship Management• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    Tata Consultancy Services seeks a Head of Client Relations to lead the way in delivering exceptional customer experiences.This individual will be responsible for ensuring customer satisfaction and loyalty by understanding customer needs, resolving issues, and advocating for their interests within the company.Responsibilities:Voice of the Customer: The Head...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full time

    About the RoleThe Client Relationship Expert at Adventus Pte Ltd will be responsible for developing and maintaining strong, long-term relationships with clients. This involves understanding their business objectives and IT needs, ensuring services align with their goals, and providing strategic technology advice to help them achieve success.Key...

  • Client Care Expert

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Career International FOS Sdn Bhd Full time

    RequirementsTo succeed as a Client Care Expert, you will need to possess good communication skills, patience, and time management skills.You should also be willing to work on a rotational 9-hour shift between 8 am and 11 pm, and be available for immediate joining.Our company offers a comprehensive benefits package, including EPF/SOCSO, annual leave, medical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About UsWelcome to Tbwa Chiat/Day Inc, where innovation meets customer satisfaction. We strive to deliver exceptional experiences that shape the future of our business. Our Senior Agents, Customer Service, form the backbone of this effort, providing expert support to our global clientele.This role requires a rare combination of technical acumen, linguistic...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Summitnext Full time

    Summitnext is seeking an experienced Global Client Relations Executive to join our team in Kuala Lumpur. As a key member of our client relations team, you will be responsible for building and maintaining strong relationships with our global clients.The ideal candidate will possess excellent communication skills in English and Sinhala languages, with the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ridik Full time

    About the TeamWe are a dynamic and supportive team of professionals dedicated to making a positive impact. As a Client Onboarding Expert, you will play a critical role in ensuring that our clients receive exceptional service and support.Responsibilities:Evaluate customer risk and perform thorough background checks to ensure compliance with regulatory...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BYHR Full time

    We're seeking a skilled Client Acquisition Expert to join our team at BYHR Federal Territory of Kuala Lumpur, Malaysia.About UsAs a leading provider of HRMS, recruitment, and consulting services, we're committed to helping organizations optimize their human resources and improve overall performance.Our team is dedicated to delivering exceptional customer...

  • Key Executive

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Pentavite Malaysia Sdn Bhd Full time

    Business Growth Opportunities:Pentavite Malaysia Sdn Bhd is a leading player in the healthcare industry, and we are seeking an experienced Key Executive to drive business growth and manage key client relationships. The ideal candidate will have a strong background in sales, business development, and account management, particularly within the healthcare...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BSI Companies Full time

    Job DescriptionThe role of Client Relations Manager for IT Services involves building strong relationships with clients and ensuring that their needs are met.This is an excellent opportunity for individuals who have experience in IT Service Management and want to develop their skills further.About the RoleMain Responsibilities:Develop and maintain effective...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Globibo Full time

    We are seeking a highly motivated Client Acquisition Expert to join our team at Globibo. As Business Development Manager, you will play a crucial role in expanding our market presence from the ground up by driving new businesses and building a pool of clientele.Key ResponsibilitiesResearching organizations and industry players to identify new leads and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JEV Integrated Sdn Bhd Full time

    The Account Development Manager role at JEV Integrated Sdn Bhd involves developing and implementing strategic plans to manage client budgets and relationships for advertising campaigns. This role requires strong organizational skills, excellent communication skills, and a problem-solving mindset.Responsibilities:Manage client budgets for advertising...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job DescriptionWe are seeking a skilled Relationship Development Manager to lead our efforts in customer acquisition and retention, leveraging strong relationship-building skills and industry expertise.Main Responsibilities:Customer Relationship Building: Develop and maintain strong relationships with existing and potential clients, fostering trust and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Company OverviewBusinesslist is a leading technology partner in the public sector, committed to delivering innovative solutions that drive growth and success. Our team of experts works closely with government bodies and agencies to identify business opportunities and develop strategies that support organizational objectives.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cisco Systems, Inc. Full time

    We are looking for a highly skilled Client Engagement Expert to join our security division. As a key member of our team, you will be responsible for engaging with customers to understand their needs and delivering tailored solutions that meet those needs.About the Role:This role involves working closely with customers to understand their needs and delivering...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Food Market Hub Full time

    Client Onboarding and Adoption at Food Market HubWe are seeking a highly skilled Client Onboarding and Adoption Expert to join our team at Food Market Hub. As a key member of our Customer Experience team, you will play a vital role in ensuring the success of our clients through seamless onboarding, effective training, and successful mapping of their...