Technical Field Service Supervisor

2 days ago


Bayan Lepas, Penang, Malaysia Asia Recruit Full time

About the Role:

This position serves as the primary liaison between customers, management, and on-site service personnel regarding equipment installation, maintenance, repair, testing, and training.

As a Technical Field Service Supervisor, you will be responsible for managing customer activities, supervising and coordinating field operations, and providing technical assistance to less experienced personnel.

The ideal candidate will have a strong background in engineering or manufacturing, excellent communication skills, and the ability to prioritize work and accomplish tasks quickly.

Key Responsibilities:

  • Manage plans and organize customer activities
  • Supervise, coordinate, and train field service engineers
  • Work with complex planning activities and special projects
  • Instruct customers on equipment operation and maintenance
  • Assist customers in identifying and repairing equipment-related process problems
  • Participate in internal meetings to facilitate issue coordination
  • Retrieve, compile, and report equipment performance indicators
  • Provide technical assistance and training to less experienced personnel
  • Presents EVG technologies and solutions to customers
  • Closes customer issues by coordinating technical resources

Additional Responsibilities:

  • Prepare and deliver related training
  • Provide work direction to field service engineers
  • Submit required paperwork on a timely basis
  • Maintain equipment logs and records
  • Exhibit good housekeeping practices


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