Technical Field Service Supervisor
2 days ago
About the Role:
This position serves as the primary liaison between customers, management, and on-site service personnel regarding equipment installation, maintenance, repair, testing, and training.
As a Technical Field Service Supervisor, you will be responsible for managing customer activities, supervising and coordinating field operations, and providing technical assistance to less experienced personnel.
The ideal candidate will have a strong background in engineering or manufacturing, excellent communication skills, and the ability to prioritize work and accomplish tasks quickly.
Key Responsibilities:
- Manage plans and organize customer activities
- Supervise, coordinate, and train field service engineers
- Work with complex planning activities and special projects
- Instruct customers on equipment operation and maintenance
- Assist customers in identifying and repairing equipment-related process problems
- Participate in internal meetings to facilitate issue coordination
- Retrieve, compile, and report equipment performance indicators
- Provide technical assistance and training to less experienced personnel
- Presents EVG technologies and solutions to customers
- Closes customer issues by coordinating technical resources
Additional Responsibilities:
- Prepare and deliver related training
- Provide work direction to field service engineers
- Submit required paperwork on a timely basis
- Maintain equipment logs and records
- Exhibit good housekeeping practices
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