Operations Management Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time
Job Summary

We are seeking a highly skilled Operations Management Lead to join our team at Sutherland. As an Operations Management Lead, you will play a critical role in driving business growth and improving operational efficiency.

Main Responsibilities
  • Develop Business Growth Strategies: Utilize data analysis and keen observations to develop effective strategies that drive business growth.
  • Manage Client Relationships: Establish and maintain strong relationships with clients and internal stakeholders to ensure seamless communication and issue resolution.
  • Improve Operational Efficiency: Identify areas for process improvement and recommend changes to enhance efficiency and ease of use.
  • Lead Cross-Functional Teams: Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
Requirements and Expectations
  • Must have hands-on experience in managing sales and tech operations.
  • Ability to do a root-cause analysis to improve key performance.
  • Effective Coaching and Mentoring Skills.
  • Must be able to work independently with minimal supervision within 90 days.
  • Must be able to manage client communications and reviews.
  • Champion of employee experience:
    • Drive morale in collaboration with HR and Dr. Fun/Engagement Manager.
  • Must be proactive in identifying people and process issues.
  • Focus on all aspects of operations:
    • Productivity, quality, people, and profitability.
  • High energy, results-driven, and uphold Sutherland values.
  • Strong written and verbal communication.


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