Technical Support Team Lead
4 days ago
About UOB's Technology and Operations
Department OverviewThe Technology and Operations department at United Overseas Bank plays a crucial role in supporting the bank's physical and digital banking services and operations. With a team of specialists in five distinct areas, we aim to harness the power of technology to drive business growth and transformation.
Key Responsibilities- Deliver timely application support to various business users, ensuring prompt resolution of queries and requests.
- Work closely with the development team to resolve incidents and implement permanent solutions to prevent recurrence.
- Conduct root cause analysis to identify and address the root causes of incidents, minimizing their impact.
- Manage incidents and problems proactively, prioritizing and escalating them as necessary to ensure timely resolution.
- Collaborate with stakeholders to identify and implement resolutions, and transition releases into the production environment.
- Adopt industry-standard Incident and Problem Management workflow and processes, ensuring effective incident logging, change management, and communication.
- Participate in DR/BCM activities and infrastructure-related upgrades to ensure business continuity.
- Monitor and analyze current performance and capacity data, forecasting the required capacity by applications ahead.
- Undertake additional responsibilities such as management reporting and project initiatives as needed.
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