Client Technology Advisor

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full time

As a Client IT Manager at Adventus Pte Ltd, you will play a critical role in driving business success through the delivery of high-quality IT services. This position involves working closely with clients to understand their IT needs and developing effective solutions to meet their goals.

The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to think strategically. If you are passionate about delivering exceptional customer experiences and staying ahead of the latest technology trends, this could be the perfect opportunity for you.

Main Responsibilities:
  • Client Support and Service Delivery:
  • Provide exceptional support to clients regarding IT services, ensuring high levels of satisfaction and efficient issue resolution.
  • Work collaboratively with internal teams to develop and implement effective solutions that meet clients' business objectives.
  • Conduct regular technology reviews and assessments to identify opportunities for improvement and innovation.
  • Strategic Technology Advisory:
  • Provide strategic technology advice to clients, helping them leverage IT to achieve business success.
  • Stay up-to-date on emerging technologies and industry trends to offer clients forward-thinking solutions.
  • Documentation and Reporting:
  • Prepare and maintain accurate documentation related to client IT services.
  • Generate regular reports on service performance, project status, and client feedback.
  • Present reports to clients and internal stakeholders, highlighting key metrics and improvement areas.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Relevant certifications (e.g., ITIL, PMP) are a plus.
  • Minimum of 5 years of experience in IT service management (Inhouse or service provider) or a related role.
  • Strong understanding of IT infrastructure, including networks, servers, and software.
  • Proficiency in IT support tools and systems, such as ticketing systems and remote support software.
  • Knowledge of cybersecurity best practices and data protection regulations.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple clients and projects simultaneously.
  • Availability to work outside regular business hours as needed for client support and project deadlines.


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