Customer Engagement Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OrionMano Technology Sdn Bhd Full time
Job Summary

We are seeking a skilled Sales Representative to join our team at OrionMano Technology Sdn Bhd. As a Sales Representative, you will be responsible for engaging with potential clients, qualifying their needs, and directing them toward suitable product solutions. This is an exciting opportunity to work with a dynamic company that values innovation and customer satisfaction.

Key Responsibilities
  • Sales Development:
  1. Identify and pursue new business opportunities through online channels.
  2. BUILD STRONG RELATIONSHIPS WITH CLIENTS THROUGH PROACTIVE CHAT INTERACTIONS.
Client Relationship Management:
  1. Provide timely, personalized responses to client queries through chat, ensuring a positive customer experience.
  2. RESOLVE FOLLOW-UP ISSUES AND PROVIDE ADDITIONAL INFORMATION TO ENSURE OVERALL CLIENT SATISFACTION AND LOYALTY.
Sales Achievement & Target Management:
  1. Achieve sales targets set for conversions from chat inquiries, ensuring a high volume of closed deals through effective use of chat channels.
  2. MONITOR THE SUCCESS RATE OF CHAT INTERACTIONS AND ADJUST STRATEGIES FOR IMPROVING CONVERSION RATES FROM LEAD TO SALE.

(Log all chat interactions and sales activities into CRM systems, ensuring up-to-date and accurate customer information for follow-up and future sales.)



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