Insurance Product Development Lead
4 days ago
Achieving business financial objectives requires developing and leading product strategy for life/takaful insurance business.
Key Responsibilities- Product Development Support
- Support new product development, enhancement, and preparation before launch through training, sales collateral, and regulatory notifications.
- Develop saving and protection type products for diverse customer segments.
- Collaborate with distribution channels to enhance insurance knowledge and sales competency.
- Maintain key relationships with insurance companies.
- Work with the analytic team to identify suitable insurance products for alternative channels.
- Partner with suppliers to improve sales productivity through digital execution.
- Ensure adherence to regulatory guidelines.
- Collaborate with GE on data-driven underwriting for improved lead generation and next best insurance products.
- Customer Experience and Service Champion
- Manage inquiries and requests from sales staff.
- Communicate changes in sales processes to stakeholders.
- Work with partners to update on competitor product launches, make comparisons, and communicate salient points of existing products.
- Collaborate with partners for smooth sales process flow and good customer experience.
- Investigate and resolve customer complaints fairly, setting corrective action plans to minimize complaints.
- Reporting and Analysis
- Analyze performances of distribution channels – persistency, participation, and productivity by segment.
- Perform monthly reporting on sales and revenue, GL reconciliation.
- Conduct data analysis and interpretation – sales productivity by segment and product portfolio for Life Insurance.
- Manage product communication on website, SharePoint, and product catalogue.
- Oversee department administration (reporting, regulatory & compliance).
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