Insurance Product Development Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time
Job Description

Achieving business financial objectives requires developing and leading product strategy for life/takaful insurance business.

Key Responsibilities
  • Product Development Support
  • Support new product development, enhancement, and preparation before launch through training, sales collateral, and regulatory notifications.
  • Develop saving and protection type products for diverse customer segments.
  • Collaborate with distribution channels to enhance insurance knowledge and sales competency.
  • Maintain key relationships with insurance companies.
  • Work with the analytic team to identify suitable insurance products for alternative channels.
  • Partner with suppliers to improve sales productivity through digital execution.
  • Ensure adherence to regulatory guidelines.
  • Collaborate with GE on data-driven underwriting for improved lead generation and next best insurance products.
  • Customer Experience and Service Champion
  • Manage inquiries and requests from sales staff.
  • Communicate changes in sales processes to stakeholders.
  • Work with partners to update on competitor product launches, make comparisons, and communicate salient points of existing products.
  • Collaborate with partners for smooth sales process flow and good customer experience.
  • Investigate and resolve customer complaints fairly, setting corrective action plans to minimize complaints.
  • Reporting and Analysis
  • Analyze performances of distribution channels – persistency, participation, and productivity by segment.
  • Perform monthly reporting on sales and revenue, GL reconciliation.
  • Conduct data analysis and interpretation – sales productivity by segment and product portfolio for Life Insurance.
  • Manage product communication on website, SharePoint, and product catalogue.
  • Oversee department administration (reporting, regulatory & compliance).


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